refund policy

return policy

At Iona, your health is our number one priority, therefore for sanitary reasons we cannot accept returns of any of our products. All orders placed are final sale. We do not process any returns/exchanges. There are no refunds or cancellations once the order has been placed. Should you have any missing or incorrect product, you have up to 48 hours after receiving your item(s) to contact customer service via email. Please attach a picture of the item(s) along with the original packing slip when sending your detailed email them to info@ionacups.com

Please Note:

Any order discrepancies MUST be reported within 48 hours of product being delivered by shipping courier, no exceptions. The time will be calculated based on tracking details only. Your packing slip is your proof of purchase and it must be presented for ALL discrepancies, this includes missing or incorrect items. You will need to upload a picture of the items received, the packing slip along with the issue you are seeking to get resolved to info@ionacups.com. You will receive a response within 48 hours. If the packing slip is not available, we will only issue a store credit for items that were damaged or missing from the order. The value of the store credit will be in the amount the item was purchased for. Shipping fees are non-refundable.

Note: Instagram & Facebook is not a form of email

cancellation policy

Once you place your order, it cannot be canceled All sales are final.

address modification

What if I input the wrong address?

We will gladly modify your address. Address modification requires a $5 processing fee. You may email customer service at info@ionacups.com within 30 minutes of placing your order to request a change of address. Otherwise, your order will be shipped to the address you provided. Please take your time at checkout.

NOTE: There is a possibility that an order may get shipped less than 1 hour.

NOTE: All emails will receive a response within 72 hours. (Please note: Email responses may get delayed due to high volume time)

Business days and hours are Monday - Friday between 9 a.m. - 4 p.m. EST (excluding weekend and holidays). Please be aware all orders placed on Friday after 10 a.m. to Sunday will begin processing on the next business day which is Monday (excluding holidays).

We are unable to refund or replace a package that has been marked delivered by USPS. We recommend that you track your package with the tracking number provided when your order was shipped and If you won’t be available on delivery day you may contact your post office to schedule alternate delivery arrangements. Once a customer receives their tracking number it is their responsibility to contact the post office regarding any issues with the package delivery. Once your order has been shipped please use the tracking number provided to track your order (check spam or junk mail for tracking information just in case)

The only time that we can issue a store credit (minus shipping cost) is if your tracking confirms that the package was lost DURING TRANSIT and not for any packages that states DELIVERED in mailbox/porch/reception etc.

return to sender

What happens if my order is "returned to sender"?

If your package is listed as "RETURNED TO SENDER" by USPS due to an insufficient or incorrect address or any other reason, like customer not being home to accept package. You will need to purchase a reship fee listed on our website and enter your order number in the notes section so we can reship your package to you.

Iona is not responsible for any shipment issues caused by USPS or by customer error. If you choose not to purchase the reship fee, you may request to have your order canceled and a store credit (minus shipping cost) will be issued to you once your package is delivered back to us by USPS.

NO REFUNDS / NO EXCEPTIONS!

customer care

Email: info@ionacups.com
Hours: Monday to Friday, 9:00 a.m. - 4:00 p.m. EST

Our customer service team will be happy to help! Please include your name and order number (if applicable) along with your question or concern.

Thank you for your understanding, patience and support!

payment methods

- PAYPAL

- Offline Payments